Haruharu Australia COVID-19 Update

Updated 22nd April  2020

To our valued Haruharu customers,

We are still open and operating. All orders are delivered from our warehouse in Knoxfield, VIC. 

We try to consistently update this page to offer you some reassurance. Here is an update on the steps we are taking around risk mitigation and maintaining business as usual to support our customers.

We are continuing to monitor and adhere to the latest advice from World Health Organisation, Australian Federal and Victorian government to ensure you are able to purchase and receive your Haruharu products safely. 

Prevention measures

  • All stock in our warehouse landed prior to December 2019 and we do not plan on bringing more stock until the COVID-19 situation has stabilized. Please understand that some products may run low or out of stock.
  • We are actively following strict social distancing guidelines, as well as good hygiene recommendations
  • We are actively sanitizing all surfaces your products come into contact with increased frequency.

Delivery changes

  • UNCHANGED: Orders are processed within 24 hours and are sent with tracking number. You will receive the delivery confirmation once we process them. 
  • NEW CHANGES: All our parcels are sent via Australia Post, Couriers Please or Fastway, and signature will no longer be required. A staff member will ask and record your name and sign on your behalf. You will still need to be present for this to occur but contact will be minimized by either leaving parcels at your door until the driver has left the premises or left for the customer to collect from the post office or collection point. 
  • NEW CHANGES: Due to surge in online sales, and sorting centers adhering to new COVID-19 safety guidelines, deliveries may experience delay. You can see the latest notice from Australia Post here, Couriers Please here, and Fastway here.

Community Initiatives

  • We have launched a campaign sending hundreds of free Mini Skincare Packs to those having it rough to lift up their spirits and also to our front-liners to show our gratitude.
  • We have lowered our prices during this crisis so that our loyal users will not have to compromise their skincare needs in this trying time. 
  • We have also introduced e-Gift Cards to allow our buyers more gifting options.

This is a time of uncertainty but we are committed to prioritize the health of our people, customers and their families. We will also continue to focus on delivering quality service to our customers. As the situation develops, we'll keep you posted with any changes that may affect you. If you have any questions or concerns, you can email us at sales@wens.com.au

Take care and keep safe,
Cindy Goh Anema
Director
Wen & Wen Pty Ltd (Haruharu Australia)